Privacy
Policy.

Who We Are

Elite RT Services Ltd provides property lettings, property management, building, renovation and construction services for landlords, homeowners, tenants, businesses, investors and developers.

For the purposes of data protection law, Elite RT Services Ltd is the data controller responsible for your personal information where we determine how and why your information is used.

Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Name and contact details, including email address and telephone number.
• Postal address or property address where relevant to an enquiry or service.
• Information you provide through our website contact or enquiry forms.
• Details about a property you own, manage, rent, wish to let, renovate or develop.
• Information relating to property viewings, lettings, management, maintenance or repairs.
• Information relating to building, renovation, refurbishment or construction enquiries.
• Communications you send to us by email, telephone, website form or other channels.
• Technical information such as your IP address, browser type, device type and website usage information.
• Cookie and analytics information where applicable.
• Any other information you voluntarily provide in connection with our services.

How We Collect Your Personal Data

We may collect personal data when you:

• Submit an enquiry through our website.
• Contact us by email or telephone.
• Enquire about letting, managing, renting or maintaining a property.
• Enquire about building, renovation, refurbishment or construction services.
• Arrange or attend a property viewing.
• Become a landlord, tenant, client, contractor or supplier.
• Use or browse our website.
• Communicate with us during the provision of our services.

How We Use Your Personal Data

We may use your personal data to:

• Respond to enquiries and requests.
• Provide quotations and information about our services.
• Arrange property viewings.
• Market rental properties and communicate with prospective tenants.
• Provide property letting and management services.
• Communicate with landlords, tenants, property owners and contractors.
• Coordinate property maintenance and repairs.
• Plan, arrange and deliver building, refurbishment, renovation and construction work.
• Manage our relationship with clients, customers, tenants, landlords, suppliers and contractors.
• Process payments, invoices and other contractual matters where applicable.
• Maintain business and financial records.
• Protect our website, systems and business from fraud, misuse or security threats.
• Improve our website and services.
• Comply with legal and regulatory obligations.

Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal data.

Property & Lettings Information

Where you contact us in connection with lettings or property management, we may process information necessary to deal with property enquiries, property marketing, viewings, landlord or tenant communications, rent collection, maintenance coordination and general property management.

Where necessary, information may be shared with relevant parties involved in the management or maintenance of a property, subject to applicable legal requirements and appropriate safeguards.

Construction & Building Enquiries

Where you contact us regarding building, renovation, refurbishment or construction services, we may process information relating to the property, project requirements, site address, proposed works, communications, quotations and project administration.

Where necessary to provide the requested service, relevant project information may be shared with contractors, subcontractors, consultants, suppliers or other professionals involved in the work.

Sharing Your Personal Data

We may share personal information where reasonably necessary with:

• IT, website hosting and technical service providers.
• Professional advisers such as accountants, solicitors or insurers.
• Contractors, subcontractors, tradespeople and suppliers involved in property or construction work.
• Landlords, tenants, property owners or managing parties where necessary for the relevant service.
• Payment, accounting or administrative service providers where applicable.
• Government bodies, regulators, law enforcement agencies or courts where required by law.
• Any purchaser, successor or adviser involved in a sale, merger or restructuring of our business.

We only share personal data where there is a valid reason to do so and we seek to ensure that appropriate safeguards are in place.

Cookies & Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, support security and understand how visitors use the website.

Cookies are small files placed on your device. Some cookies are necessary for the operation of the website, while others may be used for analytics or other optional purposes.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You can also control cookies through your browser settings. Disabling some cookies may affect how certain parts of the website operate.

Website Forms

When you submit a contact or enquiry form through our website, we may collect the information entered into that form in order to respond to your enquiry and provide the requested information or service.

Please only provide information that is relevant and necessary to your enquiry.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual and regulatory requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

When personal data is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

International Transfers

Some of our website, hosting, email, analytics or technology providers may process information outside the United Kingdom.

Where personal data is transferred internationally, we will seek to ensure that an appropriate legal mechanism or safeguard is in place as required by UK data protection law.

Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request transfer of certain personal data to you or another organisation.
• Withdraw consent where we rely on consent as the lawful basis for processing.

These rights are subject to legal limitations and exemptions.

To exercise any of these rights, contact us at info@erts.co.uk .

Marketing Communications

We may contact you regarding our services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing messages at any time by contacting us or using any unsubscribe option provided.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy, security or content of those websites.

We recommend reviewing the privacy notice of any third-party website before providing personal information.

Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children through the website unless it is necessary and lawful in connection with a particular service or legal obligation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website, technology or legal requirements.

Any updated version will be published on this page and the “Last updated” date will be amended.

Complaints

If you have concerns about how we use your personal data, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the supervisory authority for data protection matters in the United Kingdom.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us.